faq

How often should I have my carpet cleaned?
A myth that we often hear is that regular carpet cleaning causes carpet to become quickly re-soiled. Some
companies, because of bad procedures, are leaving chemical residues in carpet after cleaning. We guarantee
this will not happen when you hire Four Seasons. Depending on the age of your carpet (older carpet gets soiled
faster), professional carpet cleaning should be done every six to twelve months. The major carpet manufacturers
recommend a professional cleaning every 6 to 12 months to maintain the appearance of your carpet, and
Stainmaster, for instance, requires that it be done at least every 18 to 24 months to maintain your warranty. We
can keep your furnishings looking their best with regular maintenance. Don't go a minute longer with stained,
dingy or unhealthy carpets!

Is "Steam Cleaning" (Hot Water Extraction) detrimental to the life of my carpet?
No. Tests indicate steam cleaning does not affect the integrity of carpet, and is the number-one recommended
cleaning method of major carpet manufacturers. In fact, "Stainmaster" (the number-one manufacturer of carpet
fibers), requires hot water extraction (steam cleaning) at least every 18-24 months, and Shaw Corp., the world's
leading carpet manufacturer recommends "steam cleaning" every 6 to 12 months.

Should I clean my carpet myself?
Our experience is that our customers who use these home carpet cleaning machines invariably have the same
result which is this: these machines lack the power of our professional equipment and therefore force much of the
soil into the backing of the carpet. This soil then resurfaces, causing a dull look and damage to the carpet. Also,
these machines lack the power to rinse the detergent used in the process out of the carpet. This also can damage
your carpet and cause rapid re-soiling, or even mold.

Can I clean upholstered furniture myself?
Although there are many retail products on the market, they tend to leave alkaline residues which can attract
soil, or even cause discolorations in the fabric. Also, every sofa or chair has a specific cleaning method
specified by the manufacturer. We will clean your upholstered furniture accordingly.

Can a carpet cleaning company also clean my oriental rugs?
We clean oriental rugs off site, using special methods. If an oriental rug were to be cleaned just as a carpet, it
could brown,shrink, or still be dirty.

Can I walk on the carpet after it is cleaned?
During the drying process, yes, you can walk on the carpet. The main danger here is if the carpet is still moist
you could slip and fall on an adjacent smooth (tile, cement,etc.) surface, so caution is needed. As far as
re-soiling the carpet while it is still drying, YOU CAN WEAR YOUR SHOES provided the soles are clean. Wipe
them with a terry towel or rag before entering the house.

How long does carpet take to dry after cleaning?
Our cleaning system guarantees fast drying, usually in about six to twelve hours You will see that we have placed
foil or Styrofoam furniture protectors under your furniture. Do no remove these until the carpet is totally dry.

Should I open all the windows during drying?
No. You may crack some windows, if you should find it necessary to let some humidity out, but the main thing is
to maintain room temperature or higher during the drying process.

Should I use retail products for spotting?
No. Please refer to our "Tips" page on this website for instructions to clean up a spill, or to remove a spot from
carpet.

Are pets a danger to my carpet or upholstered furniture?
Although we love those furry friends , unfortunately the answer, in some cases, is yes, depending
on how well-trained your pet is. We have seen carpets that have been ruined by pet urine/ feces, and in some
cases the pad, sub-flooring and baseboards are ruined as well. However, if the offense is not too great, we do
specialize in pet odor removal and we can restore your carpet. Please call us for an inspection. Also, cats and
dogs can sometimes do a great deal of damage with their claws.

How can I reduce wear and rapid re-soiling?
We can treat your carpet with DuPont Teflon Carpet Protector, it really works! This will allow more dirt to go into
your vacuum cleaner when you vacuum, and also protect against some stains in the case of spills. Also, area
rugs or runners can be used. Maintain your carpet with frequent vacuuming.